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ORDERING INFORMATION & SHIPPING CHARGESPlacing an order / Payment options / How long? / Ordering without a case / Shipping Info / Shipping Charges / Returns & Cancellations HOW DO I PLACE AN ORDER? At this time, we are not set up to enable online ordering from this website. If you are interested in purchasing any of the products displayed on this site or have any questions concerning a custom instrument please email, write or give us a call at: Blue Lion (805) 438-5569 email: dulcimers @bluelioninstruments.com We recommend contacting us via the phone if you have questions concerning custom options, ordering, specific instrument details, inlay, etc. It is easier to answer these types of questions "in person" and we much prefer the human contact. If you choose to contact us via email, we'll try and reply within 48 hours. Please keep in mind that if Janita is off to a festival or a dulcimer week the email does not get checked regularly. If you order by mail or email. we'll need your shipping address and phone number and an email address (if you have one) by which we may contact you. * * California residents please add 8.25% sales tax to your order. * *
If you mail or email* in an order and would like to put it on a credit card, be sure to include the following: • type of credit card (Mastercard, VISA or Discover)
• the name as it appears on the card • credit card number and expiration date • three digit security code from the back of the card • if your billing address is different from your shipping address, please include that information Minimum amount for credit card orders is $15.00. With all orders, be sure to include your address and phone number just in case we need to give you a call. * If you wish to email us credit card information, please do so in two or three separate emails, splitting up the card number and additional information. This is a simple way to keep your financial information relatively secure. We ship via USPS or UPS; smaller items ship via the U.S. Post Office unless included with an instrument or dulcimer stand order.
HOW LONG WILL IT TAKE TO GET MY ORDER?
INSTRUMENT ORDER WITHOUT CASE We are both musicians, and we understand how hard it can be to buy an instrument unseen and unheard through the mail. We appreciate our customers' trust and confidence in our instruments, but we realize our instruments may not be perfect for everyone. If you wish to return any item you have purchased from us please contact us first for a return authorization. If the instrument is a standard model without extensive customization, you may return it for a full refund within ten days of receipt as long as it is undamaged. We do ask that you call first before returning it so we can discuss the problem with you and perhaps work out a solution. [We are happy to report that in the last 31 years of building instruments only three have been returned; one because it was "too loud", and one the customer ended up calling us up a week later and having us send it back to him, and one because the instrument "just didn't work" for that customer.] For custom instruments, please call to discuss return options. NOTE: Cancelled orders may be subject to a 15% cancellation fee. WARRANTY We guarantee materials and workmanship of the instrument for as long as we are alive and able to effect competent repair if necessary. Beyond that, it's up to you! |
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